Maintenance Services

Service Availability Monitoring
We'll monitor the key services on your network to ensure their availability to your business.
If something isn't working properly, we'll most likely know before you will.

Desktop Optimization & Management
We'll perform a PC Tune-up on your computer as needed, as well as make sure you have the current service packs and patches to keep your system healthy.

ISP Management
Problems with your Internet services?  
We'll fight the layers of customer support bureaucracy on your behalf so you don't have to.

Web Host Support
We'll assist you with communications with your hosting provider to make sure you get the services you need.

Event Log Monitoring
The Cube Tech Assist will proactively monitor your event logs to ensure that warnings and signs of trouble are handled prior to them affecting your network health.

Log File Maintenance
Depending on your business needs, The Cube Tech Assist will determine the correct log maintenance schedule for your servers. This process of maintaining your log files reduces your storage needs, increases your server performance and reduces the risk of downtime.

Drive Space Monitoring
We monitor your drive space to assist each client with capacity planning to optimize your storage constraints. Through the use of this web based central console The Cube Tech Assist will notify you directly to either remove files or add additional storage prior to it adversely affecting your business.

MS Exchange Monitoring
You've invested in hosting MS Exchange in-house and like most companies email is vital to your business. The Cube Tech Assist will actively manage your email queues to ensure both inbound and outbound mail is flowing properly. At the same time The Cube Tech Assist is monitoring your exchange services for responsiveness to ensure your mail is functioning. If you’re down, The Cube Tech Assist’s monitoring will have you back up and running within minutes. In the event this fails, we have technicians who can log in to your system and restore your mail (around the clock!).

Backup Monitoring and Administration
Your knowledge and history are one of your biggest assets. The Cube Tech Assist will assess your backup needs and make recommendations on how to best protect your business. With a robust backup regimen in place we will monitor and maintain you backup on a daily basis. The Cube Tech Assist will ensure that daily jobs are running and will monitor logs and investigate critical errors. In the event of data loss, we will be there to restore your data and will ensure business continuity.

Scheduled Calls
Just like having a full time employee, your technical support contact will have scheduled calls with you to review the ongoing health of your network. You will have an opportunity to discuss strategic growth plans and additional ways that your business can leverage technology.

Project Management
If you’re like most small business owners, you hardly have time to scope a project, the time to project manage the implementation of a new upgrade, deployment of a new software application, or the implementation of a new backup system. With The Cube Tech Assist we will oversee and manage additional projects from requirements to completion.

Annual Technology Plan
Each year we'll work with you to forecast your hardware and software requirements and to establish a budget for new technology purchases and upgrades.